Cebu Pacific - Contact Emails For The Frustrated

Everyone who has spent some time in the Philippines seems to have a Cebu Pacific horror story - whether it's the website or the exorbitant baggage charges, anal retentive baggage weighers, or the insistence on buying useless return tickets. I just read a few recent posts on these topics that include some "potentially useful" email addresses... good luck. Me personally, I've now decided to avoid them when possible.
- Refund processing time of cebu pacific is 3- 6 months especially if you bought online... bringing request and photocopy of your credit card to their office is a great help. you may also try to send a message to ChiChi.Bautista@cebupacificair.com. I'm not so sure if she can help as she's in-charge of group bookings, but she might be able to redirect your case to the concerned personnel.
- i had a similar experience last year. i bought tickets through the internet. i called cebu pacific for a refund. i was told to wait for 30-60days for them to credit back the amount of the tickets less penalties to my credit card. unfortunately, i wasn't able to follow-up/call regarding my request within the 30-60days period as i went to Europe for 3months. the amount of the ticket was never credited back to my credit card. :-( i don't want to do business with cebu pacific after that incident.
- Don't hold your breath. It took 8 months for them to credit the amount back to my credit card. Email their accounting office cebrefacctg@cebupacificair.com every now and then with your flight details. Don't expect a reply though coz I didn't get any. For those who paid for their tickets in cash, I think you just have to go to their office and get your money back. Refunds for credit card transactions take longer.
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